At Silver Jewellery, customer satisfaction is our top priority. We strive to ensure that you are happy with your purchase. If, for any reason, you are not completely satisfied, we are here to help.

Returns Eligibility:

Items must be returned within [Specify timeframe, e.g., 30 days] from the date of purchase.
Products must be unworn, undamaged, and in their original packaging with all tags attached.
Custom-made or personalized items are not eligible for return unless they arrive damaged or defective.

Process:

To initiate a return, please contact our customer service team at [Email/Phone number] with your order details.
Once your return is approved, we will provide you with a return shipping address.

Shipping Costs:

Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service as we cannot guarantee receipt of your returned item.

Refunds Eligibility:

Refunds will be processed once we receive and inspect the returned item.

Timeline:

Refunds are typically processed within [Specify timeframe, e.g., 7-10 business days] of receiving the item.
The refund will be issued to the original payment method used during purchase.

Exclusions:

Shipping fees and handling charges are non-refundable.
Items purchased on sale or during promotional events may not be eligible for refunds unless specified.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within [Specify timeframe, e.g., 48 hours] of delivery. We may request photos of the damage or defect to expedite the process. A replacement or refund will be issued at no additional cost to you.